Thank you for choosing Bucketlist by Experience Co. as your partner in adventure and exploration. Based in Bangalore, India, and fueled by a passion for crafting unique experiences, we have been delivering exceptional travel editions tailored for the new-age, discerning traveler for over a decade. Our Editions are designed to immerse you in cultures, landscapes, and activities that are sure to enrich your life and create lasting memories.

Bucketlist Terms & Conditions - Please read them carefully

These Booking Conditions, together with our Privacy Policy and the Terms of Use of our website, as well as any other relevant information we have provided (including but not limited to details in the "About Our Editions" section in our brochure or on our website), form the contractual basis of your agreement with Bucketlist & Experience Co. (registered name: Oxytocin Designs LLP) a company registred in Mumbai, India with registration no. AAG4870 and registered office at WeWork, G Block, Bandra Kurla Complex, Mumbai, 400051.

Please review these conditions carefully as they outline the mutual obligations and rights concerning your booking with Experience Co.

By confirming your booking, the primary individual named on the reservation affirms on behalf of all participants listed that:

(a) He/she has read and understood these Booking Conditions, along with any general information provided (including details found in sections such as "About Our Editions", "Edition Prices", and "How to Book" on our website or in our promotional materials) and agrees to abide by them.

(b) He/she acknowledges and accepts the inherent risks associated with adventure travel.

(c) He/she consents to our processing of personal data in line with our Privacy Policy and is authorized to disclose personal details of everyone included in the booking to us, which may include sensitive information like health conditions, disabilities, and dietary needs.

(d) He/she confirms that all members of the party are over 18 years of age and meet any age requirements specified for the booked services.

(e) He/she declares that no participant has any pre-existing medical condition or disability that may interfere with their active participation in the Edition. If this is not the case, he/she agrees to consult with us before making a reservation so we can determine the suitability of the planned travel arrangements.

(f) He/she accepts financial responsibility for making all payments for the booking on behalf of everyone named on the reservation.

These terms ensure all participants are adequately prepared and meet the necessary conditions for their upcoming travel with Bucketlist. If there are any concerns or questions about these conditions, we encourage open communication to ensure a clear understanding and a remarkable travel experience.

List of terms

1. Contractual Agreement

2. Booking and Payments

3. Pricing and Surcharges

4. Changes and Cancellations by You

5. Changes and Cancellations by Us

6. Responsibilities and Liabilities

7. Special Conditions for Specific Editions

8. Legal and Regulatory Information

9. Late Bookings

10. Travel and Financial Protection

11. Cutting Your Edition Short

12. Transfer of Booking

13. Cancellation Due to Unavoidable & Extraordinary Circumstances

14. Promotional Offers and Discounts

15. Accuracy of Promotional Material

16. Optional Excursions and Activities

17. Travel Arrangements and Changes by Us

18. Passports, Visas, and Vaccinations

19. Travel and Cancellation Insurance

20. Health, Disabilities, and Medical Conditions

21. Legal and Regulatory Compliance

22. Compliance with Local Laws and Customs

23. Data Protection

24. Special Requirements and Assistance

25. Adventure and Risk

26. Environmental Responsibility

27. Itinerary Changes Due to Local Conditions

28. Group Harmony and Conduct

29. Financial Protection

30. Force Majeure

31. Documentation and Information Accuracy

32. Travel Advisories and Local Laws

33. Intellectual Property

34. Amendments to Terms and Conditions

35. Emergency Contact and Support

36. Third-Party Services

1. Contractual Agreement

The contract is between you and us. We both agree that English law (and no other) will apply to your contract and to any dispute, claim, or other matter of any description that arises between us (except as set out below). We both also agree that any dispute, claim, or other matter of any description (and whether or not involving any personal injury) that arises between us must be dealt with by the Courts of Mumbai only. None of our employees have the authority to vary or omit any of these terms. No promise of a discount or refund will be binding on us unless confirmed by us in writing.

2. Securing Your Booking:

To secure a booking, you must pay us (or our authorized travel agent) a deposit (or make full payment if the booking is made within 90 days of the start of your tour or at such an earlier stage as is advised to you at the time of booking). On occasions, full payment for a service such as your flights may be required at the time of booking. The applicable deposit (and any other payments required) will be confirmed at the time of booking.

When you submit your booking request, we will treat this as a ‘not-guaranteed’ booking. At this point, the booking is only provisional and is not confirmed. Your booking is accepted and becomes definite only from the date when we send you an email to confirm that your ‘on request’ booking has been confirmed. It is at this point that a contract between you and us comes into existence.

For bookings made via our website, any acknowledgment of your booking request we send to you in the meantime is not a confirmation of your booking.

Before your booking is confirmed and a contract comes into force, we reserve the right to increase or decrease holiday prices. Where our allocation of air seats has been fully utilized or where it is not possible to offer an air seat from an allocation, we reserve the right to pass on any extra costs incurred. Please see the “Tour Prices” section.

We (and our agents) reserve the right to decline any booking at our absolute discretion.

If you book via our website, we will communicate with you by email. You must accordingly check your emails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by email. Certain documents may need to be sent by post. References in these conditions to “send” and “in writing” or similar include communication by email. You should contact us by email if you need to do so for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All emails should be sent to care@theexperience.co

A booking is secured with a deposit, payable at the time of booking confirmation. Full payment is required if the booking is made within 45 days of the Edition's start. Payment can be made through various methods including, but not limited to, credit cards and direct bank transfers.

PAYMENT FOR YOUR TOUR

The balance of all monies due, including any surcharges applicable at that time, must be received by us (or our authorized travel agent) no later than 45 days before the start of your tour. For non-India customers, we reserve the right to charge any outstanding balance on the credit card used to pay the deposit on the 44th day before departure. For certain tours, full payment must be received at an earlier stage before the start of your tour. You will be advised at the time of booking when this is the case.

If we do not receive this balance in full and on time, we reserve the right to treat your booking as canceled by you, in which case the cancellation charges set out in clause 4 below will become payable.

You can pay the deposit and full amount by UPI, bank transfer credit or debit card. Other payment methods may be available on our booking page.

There are only 2 cases in which you are exempted from making your full payment 45 days before your edition’s start date, these exemptions include:

• Exemption 1: In a situation where you have confirmed for your edition, applied for your visa but waiting for the results, instead of making a full payment, you can make a partial payment of 30% towards your edition. Upon receiving your visa acceptance, you must settle the remaining 50% balance promptly. In the event of visa rejection, Experience Co. will deduct 20% of your payment while the remaining 30% will be credited towards a future Edition.

• Exemption 2: If your visa status remains uncertain 31 days before the Edition, you have two choices: you can opt for a complimentary rescheduling to any future Edition free of cost, or you can choose to retain your spot - in which case your 50% advance payment will be locked-in and become non-refundable regardless of the visa outcome. No free rescheduling will be offered in this scenario. If your visa is subsequently approved, you can proceed with the balance payment and attend the Edition.

3. Pricing and Surcharges

The most up-to-date pricing for our Editions is available on our website, calculated based on current exchange rates and reflecting variations across different currencies such as INR, USD, AED, etc. Prices are subject to change due to fluctuations in exchange rates, variations in taxes, or changes in transportation and fuel costs. Our advertised Edition prices are also subject to seasonal adjustments and may vary based on demand and market conditions.

Upon booking and paying the required deposit, the price quoted at that time is locked in, irrespective of subsequent price increases or decreases. Price increases following a deposit will not affect your booking unless they exceed 8% of the total Edition cost, in which case you will be entitled to cancel with a full refund or accept an alternative Edition of equivalent or higher quality without additional charges. Should the price decrease after your booking, these reductions will not apply retrospectively.

In the event of significant cost adjustments necessitated by factors beyond our control, such as fuel price hikes, increased taxes or fees imposed by third parties, or changes in costs from our transport and accommodation providers, we reserve the right to pass these costs on to you. However, no price adjustments will be made within 20 days of your Edition start date.

Promotional offers, including discounts and early booking incentives, are applicable at the time of booking and cannot be transferred to future bookings or applied retrospectively. If you transfer your booking to a different Edition that also offers an early booking discount, and availability allows, the discount will apply; otherwise, it will not carry over.

Any price adjustments downward due to the aforementioned factors that occur after your booking will result in a refund to you, less an administrative fee, except in the last 20 days before departure, during which period no refunds for price adjustments will be made.

4. Changes and Cancellations by You

IF YOU CHANGE OR TRANSFER YOUR BOOKING

If you wish to modify any aspect of your booking after receiving our email confirmation, please notify us in writing as soon as possible. The request should be submitted by the lead traveler on the booking. While we will make every effort to accommodate your request, we cannot guarantee its feasibility.

If a change or transfer can be facilitated, an administration fee of ₹7,000 per booking, along with any additional costs or charges incurred by us or by any of our suppliers, will be applicable. Changes or transfers to a different departure date or tour can be made up to 60 days prior to departure. Subsequently, any changes will be treated as cancellations and will be subject to the charges outlined below. All changes are subject to availability.

For a fee of ₹7,000 per booking, you may opt to receive a credit voucher equivalent to the amount paid for any canceled booking. This voucher must be redeemed within 3 months of issuance for a new booking. Please note that the voucher is non-transferable, can only be redeemed once, and cannot be exchanged for cash. No refund or additional credit voucher will be provided if the cost of the new booking is lower than the value of the credit voucher.

You are allowed a maximum of three transfers, with each transfer incurring a transfer fee. The fees from previous transfers will accumulate with each new transfer. Following three transferred bookings, all accumulated fees from previous transfers must be settled to be eligible for any further transfer requests. In the event of a cancellation after any transfer, the initial deposit and subsequent payments will not be transferred to credit but will be subject to our standard cancellation policy. By confirming a booking, you acknowledge and agree to adhere to these transfer terms.

If we are unable to accommodate your request for modification and you choose not to proceed with the original booking, we will consider it as a cancellation by you. In such cases, a cancellation fee may apply as per Clause 4.

IF YOU CANCEL YOUR BOOKING BEFORE DEPARTURE

If you or any other member of your group decides to cancel your confirmed booking, you must notify us in writing. Your cancellation will only take effect upon receipt of written notification by us at our offices and will be effective from the date of receipt.

Since costs are incurred in canceling your arrangements, cancellation charges will apply as follows. The charges are calculated as a percentage of the total tour price per person canceling, excluding any amendment charges and insurance premiums. Please note that some suppliers may impose higher or different charges, which will be communicated to you at the time of booking if applicable.

• From booking until 90 days before the tour start date – Full deposit retained by Experience Co.

• 45-89 days before tour start date – 50% of edition cost

• 30-45 days before tour start date – 75% of edition cost

• 29-0 days before tour start date – 100% of edition cost

These charges do not apply to bookings transferred to a future departure date, where the original tour start date (before transfer) will be used to calculate any applicable charges.

Amendment charges and insurance premiums are non-refundable in the event of cancellation. It is strongly recommended to have comprehensive travel insurance that includes coverage against cancellation charges.

Depending on the reason for cancellation, you may be able to reclaim the cancellation charges under the terms of the insurance policy, less any applicable excess. All claims must be made directly to the insurance company. In cases where cancellation charges exceed the amount already paid to us, these charges cannot be transferred or added to another booking or used as part payment for another booking.

Partial cancellation of a booking may result in additional costs payable by remaining clients. Additional extras, including single supplements, pre and post-tour nights, and experiences, will incur 100% cancellation charges up to 90 days before the tour start date.

5. Changes and Cancellations by Us

We plan Editions well in advance, but occasionally we must make changes or cancel confirmed bookings. In such cases, we will inform you as soon as possible, offering alternative arrangements or a refund. For significant changes, such as a downgrade in accommodation or a major alteration in the itinerary, you will have the option to accept the change, switch to another Edition, or cancel with a full refund.

6. Responsibilities and Liabilities

You are responsible for ensuring that all members of your party meet the travel requirements, including passport, visa, and health regulations. We accept no responsibility for any inability to travel due to non-compliance with these requirements. Additionally, you agree to abide by the authority of our leaders and staff during your Edition.

7. Special Conditions for Specific Editions

Certain Editions, such as those involving extreme activities or destinations, may have additional terms regarding deposits and cancellations. These will be clearly outlined at the time of booking.

8. Legal and Regulatory Information

This agreement is governed by the laws of India, and any disputes will be handled exclusively in the Indian legal system. Our terms are compliant with applicable local and international regulations, ensuring your peace of mind and safety throughout your adventure with us.

9. Late Bookings

We emphasize the importance of making a booking at the earliest opportunity because of the small group nature of our tours.

For bookings received within 45 days of the start of your tour (or at an earlier stage for certain tours), we reserve the right to pass on any extra costs incurred due to the late nature of the booking. We will advise you of such additional costs at the time you make your booking.

For bookings received within 45 days of your Edition (or at an earlier stage for certain tours), the contract between you and us comes into existence as soon as full payment has been captured by us or our authorized travel agent.

Please Note: If you make a late booking, we strongly recommend that you do not book any flights or make any other arrangements in connection with your chosen edition until you have received written confirmation of availability from us. In the event that you do choose to book flights or make any other arrangements before receiving written confirmation of availability from us, then we will have no liability to you for any refunds of such costs incurred, in the event that your chosen booking is not actually available.

10. Travel and Financial Protection

For Editions including flights, Experience Co. provides protection under local equivalent of ATOL through partnership with insured travel operators, ensuring your financial security and compliance with travel standards.

11. Cutting Your Edition Short

If you must return home before your Edition concludes, no refunds can be made for unused portions of the Edition. However, depending on the circumstances, your travel insurance may cover some of these costs. We recommend reviewing your policy details to confirm coverage for trip curtailment.

12. Transfer of Booking

If you or any member of your group is unable to travel, you may transfer your place to someone else, subject to the following conditions:

• The transferee satisfies all conditions applicable to the holiday and is introduced by you.

• We are notified at least 7 days before departure.

• Any outstanding balance payment, along with an amendment fee of ₹7,000 per person transferring, and any additional fees or charges arising from the transfer, are paid.

• The transferee agrees to abide by these booking conditions and all other terms of the contract between us.

Both you and the transferee remain jointly and severally liable for payment of all sums. Failure to find a replacement may result in cancellation charges, as outlined in Clause 9, to cover our estimated costs. No refunds will be given for passengers not traveling or for unused services.

13. Cancellation Due to Unavoidable & Extraordinary Circumstances

You may cancel your booking without a cancellation fee in the event of unavoidable and extraordinary circumstances occurring at the Edition destination that significantly affect the performance of the Edition or the transportation to the destination. Such circumstances include war, natural disasters, epidemics, or any other severe situation that poses a threat to human health.

14. Promotional Offers and Discounts

Promotional offers are subject to availability and may be withdrawn at any time without notice. Discounts cannot be combined or applied retroactively, and conditions for eligibility must be met at the time of booking.

15. Accuracy of Promotional Material

While we strive to ensure the accuracy of all information presented in our promotional materials, occasional errors can occur. Experience Co. reserves the right to correct any errors or update Edition details without liability for changes.

16. Optional Excursions and Activities

Optional activities not included in the primary Edition package are not part of your contract with Experience Co. These activities may incur additional costs and are subject to separate terms and conditions by the local operators.

17. Travel Arrangements and Changes by Us

Significant changes to travel arrangements occasionally occur due to unforeseen circumstances. If a significant change becomes necessary, we will inform you as soon as possible. Depending on the nature of the change, you may be entitled to a refund, a discount, or the option to switch to another Edition without additional charges.

18. Passports, Visas, and Vaccinations

All participants are responsible for ensuring they possess valid travel documents for all destinations included in their Edition. It is crucial to have a passport valid for at least six months beyond the date of your Edition’s conclusion. Visa requirements vary by destination and nationality, and it is your responsibility to secure all necessary visas prior to departure. Additionally, some Editions may require specific vaccinations or health precautions; you are required to undertake all necessary medical preparations and provide proof of vaccinations where mandated by international health regulations or by the travel destinations.

19. Travel and Cancellation Insurance

Travel insurance is mandatory for participation in our Editions. You must secure comprehensive travel insurance that covers medical expenses, injury, death, repatriation, cancellation and curtailment. Ensure your policy covers all activities listed as part of the Edition you are booking. You should carry proof of your insurance with you during your Edition. Experience Co. is not responsible for any costs incurred due to lacking adequate insurance.

20. Health, Disabilities, and Medical Conditions

You must inform us at the time of booking of any medical conditions, disabilities, or dietary requirements that may affect your active participation in an Edition. Should any medical condition or disability arise after your booking has been made, you must notify us immediately. We will make reasonable efforts to accommodate special requirements but cannot guarantee this in all circumstances. Participants may be required to provide a doctor's certificate certifying fitness to travel, especially for Editions that involve high physical exertion or travel to remote locations.

21. Legal and Regulatory Compliance

Our operations and your bookings are subject to the laws of India, and in the event of disputes, they will be resolved exclusively in Indian courts. We comply with all applicable national and international regulations governing travel and tourism. Please be aware that travel in certain regions may be affected by local conditions, restrictions, or regulations, including those imposed due to political situations or health emergencies such as pandemics.

22. Compliance with Local Laws and Customs

Travelers are expected to comply with all local laws and customs of the destinations visited during their Edition. Experience Co. will not be responsible for any breach of law or custom by participants. Information on local laws and customs is available upon request and should be reviewed and respected throughout the journey.

23. Data Protection

We take your privacy seriously and adhere to all applicable data protection laws. Personal information collected by Experience Co. will be used solely for the purpose of booking and managing your Edition, including necessary communications related to the services provided. For more detailed information, please refer to our Privacy Policy on our website.

24. Special Requirements and Assistance

Participants with special needs or requiring specific assistance must notify Experience Co. at the time of booking. While we strive to ensure our Editions are accessible to all, certain activities or destinations might not be suitable for participants with particular needs. We will do our best to provide the necessary accommodations or suggest alternative Editions that are more suited to these requirements.

25. Adventure and Risk

By booking with Experience Co., participants acknowledge that the nature of adventure travel is exploratory and may involve a significant amount of personal risk. Participants are expected to understand the potential challenges and hazards involved in such travel, including environmental elements, physical exertion, and local conditions that might be drastically different from those at home. It is imperative that participants prepare themselves adequately and follow the guidance provided by Experience Co. and its representatives at all times.

26. Environmental Responsibility

Experience Co. is committed to sustainable and responsible tourism. Participants are required to respect local environmental guidelines and restrictions, strive to minimize their ecological footprint, and avoid any actions that could damage the natural or cultural landscapes visited. This includes adhering to rules about waste disposal, interaction with wildlife, and respect for community traditions and landmarks.

27. Itinerary Changes Due to Local Conditions

Sometimes local conditions or events may necessitate changes to the planned itinerary. While Experience Co. will make every effort to operate each Edition as advertised, we reserve the right to make last-minute changes for the safety and comfort of our participants. This could include altering accommodation, transport methods, or even the itinerary sequence. Participants will be informed of such changes as soon as practicable.

28. Group Harmony and Conduct

Participants are expected to contribute positively to the group dynamic. Disruptive behavior or actions that negatively impact the experience of other group members will not be tolerated. Experience Co. reserves the right to remove any participant from an Edition without recourse to a refund if their behavior is deemed incompatible with the group’s welfare or the smooth running of the Edition.

29. Financial Protection

Experience Co. provides full financial protection for your money by adhering to local and international financial protection laws and practices. This ensures that your payments are secure, and in the event of our insolvency before the start of your Edition, you will receive a refund of the monies you have paid.

30. Force Majeure

In cases of "Force Majeure" (unforeseeable circumstances that prevent fulfilling the contract such as war, threat of war, riot, terrorist activity, natural or nuclear disaster, fire, or severe weather conditions), Experience Co. will not be liable for any changes or cancellations effected to your bookings. However, we will endeavor to provide prompt assistance and, where possible, offer alternative arrangements or refunds.

31. Documentation and Information Accuracy

Participants are responsible for providing accurate information during the booking process, including personal details, medical conditions, and special requirements. Experience Co. relies on this information to make appropriate travel arrangements and cannot be held liable for any issues that arise from incorrect or incomplete information provided by participants.

32. Travel Advisories and Local Laws

Participants are advised to familiarize themselves with the travel advisories issued by their government and the local laws and customs of the destinations included in their Editions. Experience Co. provides general guidance, but it is the participant's responsibility to ensure they are compliant with international travel advisories and local regulations.

33. Intellectual Property

All content associated with the Editions, including promotional materials, itineraries, and website content, is the intellectual property of Experience Co. Unauthorized use of the brand, imagery, or content without express permission is prohibited.

34. Amendments to Terms and Conditions

Experience Co. reserves the right to amend these terms and conditions at any time. Such amendments will be effective immediately upon posting on the company website. Participants are encouraged to review the terms and conditions periodically to be aware of any changes.

35. Emergency Contact and Support

Experience Co. provides participants with emergency contact numbers and support details before the commencement of any Edition. It is crucial for participants to keep these contact details handy throughout their travel for any immediate assistance required.

36. Third-Party Services

Where Experience Co. makes arrangements with third-party service providers (such as local guides, activity providers, or transportation services), such services are subject to the terms and conditions of the respective service providers. While Experience Co. carefully selects its partners, it cannot assume liability for actions or omissions of third parties.